Service Writer
DTE Repair & Towing DTE Repair & Towing Oak Hill, WV Oak Hill, WV Full-time Full-time Estimated:
$37.
1K - $46.
9K a year Estimated:
$37.
1K - $46.
9K a year 2 days ago 2 days ago 2 days ago A Service Writer, or Automotive Service Writer, is responsible for assisting customers with their vehicle repair needs.
Their duties include greeting customers and telling them about the types of services their shop offers, updating customers on the progress of their vehicle repairs or limited offerings, and processing customer transactions upon completion of their vehicle repairs.
Service Writers answer questions from customers and service providers.
They use their expert knowledge to understand the client's problems and explain their needs to staff for satisfactory service delivery.
Service Writers also schedule appointments, process orders, monitor delivery and handle customer complaints.
Their duties include working with computers and building and maintaining relationships.
Interact with customers, listen to their questions and concerns and provide timely responses.
Educate clients about the company's products, services and offers.
Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
Review customer accounts and report changes to internal staff.
Manage complaints, returns and resolve customer grievances.
Record customer details and transactions.
Serve as a customer relationship manager.
Serve as a link between customers and different departments in the organization.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Day range:
Monday to Friday Shift:
8 hour shift Ability to commute/relocate:
Oak Hill, WV 25901:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$37.
1K - $46.
9K a year Estimated:
$37.
1K - $46.
9K a year 2 days ago 2 days ago 2 days ago A Service Writer, or Automotive Service Writer, is responsible for assisting customers with their vehicle repair needs.
Their duties include greeting customers and telling them about the types of services their shop offers, updating customers on the progress of their vehicle repairs or limited offerings, and processing customer transactions upon completion of their vehicle repairs.
Service Writers answer questions from customers and service providers.
They use their expert knowledge to understand the client's problems and explain their needs to staff for satisfactory service delivery.
Service Writers also schedule appointments, process orders, monitor delivery and handle customer complaints.
Their duties include working with computers and building and maintaining relationships.
Interact with customers, listen to their questions and concerns and provide timely responses.
Educate clients about the company's products, services and offers.
Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
Review customer accounts and report changes to internal staff.
Manage complaints, returns and resolve customer grievances.
Record customer details and transactions.
Serve as a customer relationship manager.
Serve as a link between customers and different departments in the organization.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Day range:
Monday to Friday Shift:
8 hour shift Ability to commute/relocate:
Oak Hill, WV 25901:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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